Zodiac Aerospace

About the Company

Zodiac Aerospace is an industry leader in the design, development, certification and support of premium aircraft seating and cabin furniture. It also supplies solutions for monuments, bar and stowage units. It works with the world’s leading airlines and OEMs. It has a turnover of €5.2bn.

The Requirements

Zodiac Aerospace chose to partner with Comgem to develop a customer ordering portal. The goal was to streamline the order management process to make it more efficient and to improve the user experience.

The solution required features that would support: 

  • Customers viewing their own catalogue, stock and pricing
  • Requesting and receiving a quote
  • Submitting a orders
  • Viewing order paperwork including invoices and proof of delivery
  • Raising issues and returns
  • Real-time updates of stock and customer pricing
  • Allows Zodiac to see when customers are on-hold
  • Submits orders into their existing back office system

Achieve more with Gemsuite

Generate More Leads

Improve Supply Chain

Manage Products

Reduce Costs

Improve UX

Retain Customers

Find Out More

Comgem's Solution

We ensured Zodiac Aerospace had everything they needed to streamline the customer ordering process and much more. The company says it was impressed with Comgem’s flexibility and the features its Gemsuite B2B platform supplied as standard.

The Gemsuite platform provides Zodiac Aerospace with a central customer management portal. It efficiently manages the entire customer ordering lifecycle. The solution supports GBP and Euro, customer pricing and customer catalogues. It provides customer reporting as well as the option to escalate orders. It also offers a quick order facility.

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